“Best practices” means doing the right things right the first time. Through the Big “I” Best Practices program, you can explore business practices that eliminate duplication, reduce frustration and add value to your customers. You can also learn what the best agencies in the industry are doing to reach success, including how agents and companies can work together to improve the value of the independent agency system.
But where do you begin? Pick one of the Best Practices tools according to the subject matter that interests you most.
The Best Practices program offers resources that tackle agency management issues including recruiting, hiring and retaining top producers; evaluating customer service; joint agency and company planning; producer contracts; and the annual Best Practices study and update—the core of the program.
Any agency can benefit from Best Practices education, which includes the free Best Practices for Agency Operations webinar series.
Email questions to the Big “I’s” Best Practices staff.