Ask Regina

Q. Is there a time frame for insurance companies to respond and pay a claim?regina

A. Yes, in regard to first-party claims, the carrier must acknowledge the claim within 15 business days (excluding Saturday, Sunday and state holidays) or within 30 business days for a surplus lines insurer. Deadlines are extended in the event of a TDI-designated weather-related catastrophe like Hurricane Harvey (see Commissioner’s Bulletin #B-0022-17 for details). View more details about prompt payment of claims on here

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