During the summer months, look around your agency — Do you encourage the team to learn constantly? Do you demonstrate agility and continue learning with them? How do you create a learning culture from day one for a new hire?
“The single biggest driver of business impact is the strength of an organization’s learning culture,” says Josh Bersin, principal and founder of Bersin by Deloitte in Oakland, California.
As you onboard new talent, set expectations early by encouraging independent learning application and critical thinking. When teaching new hires, spend the discussion time on the “how” not on the “what.”
You can start with online learning to tackle the “what” of the new hire’s training. Online learning will cover the insurance terminology, coverage principles and the essential business skills to get started. Independent learning starts with the new hire completing assignments such as readings, eLearning modules, case analysis, etc. They may need help with time management to stay on track. Provide them with the learning objectives and ask them to schedule learning incrementally each day.
Independent learning instills accountability. Engage the new hire by requesting that they reflect on what they have learned and help them apply the knowledge.
Where to start with new hire training? Check out IIAT’s online New Hire Training packages.