Author Archives: Matt Smith, Communications

Maximize Your Agency with IIAT’s Operational Improvement Review

Did you know IIAT’s Continuous Improvement Director Angela Ford offers hands-on consulting services for IIAT members? An IIAT Operational Improvement Review conducted by Angela provides an objective, systematic review of critical agency operations and practical recommendations to help improve your agency’s … Continue reading

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Teach, Reinforce, Challenge – IIAT’s Online New Hire Training is Convenient, Affordable and Effective

IIAT’s online New Hire Training is a flexible, affordable and immediate solution to train new employees and current staff. Online training provides an ideal way to fit basic coverage and business skills education into the busy workday. Training modules include: Introduction to … Continue reading

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Rep. Richard Neal to Address Big ‘I’ Legislative Conference

U.S. House of Representatives Ways and Means Committee Chairman Richard Neal (D-Massachusetts) will address Big “I” members during the 2019 Big “I” Legislative Conference Breakfast on Thursday, May 9. Chairman Neal will be a keynote speaker at the event, which … Continue reading

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Custom On-Hold Messages for Independent Agents

What do your callers hear when they need to wait On Hold on the phone?  Are you presenting a professional image, showing appreciation, and conveying helpful information? Commercials On Hold easily converts “hold time” into a powerful customer relations tool.  … Continue reading

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Formulating an Exit and Succession Plan

The right plan is essential when you’re ready to move on from your insurance agency, whether it’s into retirement or to another business. A recent article published in  Property Casualty 360 article,  explores how to get prepared for the future and … Continue reading

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RLI Personal Umbrella Rate Change Approved in Most States

Effective April 1 for new business and June 1 for renewal business, RLI has received approval for a modest rate increase in most states, including Texas. RLI will also introduce additional rating changes at this time, including: A 5% increase … Continue reading

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Register for the 2019 Big ‘I’ Legislative Conference

Online registration is now open for the 2019 Big ‘I’ Legislative Conference. Agents don’t want to miss this opportunity to speak to their federal legislators with a unified voice. Early-bird registration pricing ends Friday, March 8. Hotel accommodations always sell out … Continue reading

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Apply for ACT’s Comparative Rating Pilot

The Agents Council for Technology (ACT) has a unique and exciting opportunity for IIAT members! The ACT Small Commercial Rating Work Group is working with a handful of comparative rating vendors to offer a free 60- to 90-day pilot to … Continue reading

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Big ‘I’ Diversity Council Releases White Paper

The Big “I” Diversity Council is pleased to release “Workforce Diversity in the Independent Agency System: 3 Steps to Change,” a white paper based on findings from the 2018 Future One Agency Universe Study. Here’s a sneak peek of what’s … Continue reading

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Trusted Choice® Opens 2019 Marketing Reimbursement Program

Trusted Choice® continues to ease the financial burden for independent insurance agents by providing marketing tools and offsetting the costs through the Marketing Reimbursement Program (MRP). New members and first-time MRP users can receive up to $1,250 by co-branding their advertising … Continue reading

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