Author Archives: Matt Smith, Communications

RLI Launches New Online Producer Portal  

RLI has launched a redesigned portal offering producers an improved digital experience in a user-friendly, self-service format. If you’re a licensed sub-producer for RLI’s Personal Umbrella or Home Business products your invitation to register for the portal and set up … Continue reading

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You’re Invited to Texas Mutual Insurance Company’s 4th Annual Casino Party!

Texas Mutual invites all IIAT members to their 4th Annual Casino Party on the first evening of the Joe Vincent Management Seminar, Jan. 27, 2019. It all starts after the Joe Vincent seminar reception where you can enjoy a live … Continue reading

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Should Your Agency Use AI Solutions for Customer Service?

As reported by Independent Agent magazine, more than half of insurance policyholders grow frustrated if a chatbot has yet to provide them a clear path to resolution within five minutes, according to a recent survey by Globant. By contrast, 34% … Continue reading

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Big “I” VP Analyzes Possible Impacts of Election on P&C Insurance

Charles Symington, Big “I” senior vice president for external, industry & government affairs recently talked to Insurance Journal about what the mid-term elections could mean to you. Kicking off the discussion, Symington described the new landscape where each party has claimed some … Continue reading

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E&O Risk: Agents, Carriers Urged to Review Web Copy

A website can be an effective consumer marketing tool. But have you thought about it also as an E&O risk? E&O carriers are concerned about emerging issues with agency websites, according to industry veterans Joyce Sigler, account executive and systems … Continue reading

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Become a Best Practices Agency

​​​​​​​​​​​​​​​​​​Since 1993, IIABA’s Best Practices Study has examined top-performing agencies across the country.  For these agencies, inclusion provides the prestigious status of “Best Practices Agency” and opens the doors to many benefits. ​The purpose of the research is to compile the operating … Continue reading

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Joe Vincent Management Seminar Preview: The Risk & Rewards of the Sharing Economy

Did you know that a car rental agency is the original form of car sharing? Are you familiar with the 3 periods of TNCs? What do AirBnB and VRBO have in common? If a sharing economy risk contacted you for … Continue reading

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BCH Profiled in Independent Agent Magazine

IIAT member agency Brady, Chapman, Holland & Assocs. is featured in the latest issue of Independent Agent magazine. IIAT Chair Jeff Brady, president and CEO of BCH, spoke about the importance of benchmarking to gain valuable insights into how to … Continue reading

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Tips for Navigating M&A Hazards

“Don’t ‘ready, fire, aim.’” That was one of the tips from Matthew Davis, Swiss Re Corporate Solutions claims manager, when he served as a panelist during the recent Big “I” Agency Risk Management Essentials webinar, Navigating the Hazards of Buying, … Continue reading

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Get Your Copy of the 2018 Future One Agency Universe Study

The findings of the 2018 Future One Agency Universe Study were released this week, and the state of the independent agency system remains strong and healthy! The number of independent agencies in the U.S. stands at 36,500—a slight decline since … Continue reading

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