Category Archives: Insurtech

Should Your Agency Use AI Solutions for Customer Service?

As reported by Independent Agent magazine, more than half of insurance policyholders grow frustrated if a chatbot has yet to provide them a clear path to resolution within five minutes, according to a recent survey by Globant. By contrast, 34% … Continue reading

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The ‘Internet of Things’ Could Be an Insurance Gamechanger

Seventy percent of insurance carriers agree that the Internet of Things (IoT) is important to their overall strategy, according to a 2018 LexisNexis study. But a recent EY report found that only 36% of carriers are leveraging new data sources. … Continue reading

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