Category Archives: Insurtech

Should Your Agency Use AI Solutions for Customer Service?

Posted on November 28, 2018 by

As reported by Independent Agent magazine, more than half of insurance policyholders grow frustrated if a chatbot has yet to provide them a clear path to resolution within five minutes, according to a recent survey by Globant. By contrast, 34% … Continue reading →

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The ‘Internet of Things’ Could Be an Insurance Gamechanger

Posted on May 23, 2018 by

Seventy percent of insurance carriers agree that the Internet of Things (IoT) is important to their overall strategy, according to a 2018 LexisNexis study. But a recent EY report found that only 36% of carriers are leveraging new data sources. … Continue reading →

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