Category Archives: Uncategorized

Ask Regina

Q. We have a new employee and were wondering if the personal lines license would be an alternative to the General Lines Property & Casualty License. What is a Personal Lines Property & Casualty Agent allowed to do? A. A personal lines property and … Continue reading

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Renters Insurance: Why Bother?

Renters currently head up more U.S. households than at any time since the 1960s, according to a recent Pew Research Center analysis. Pew reports that although the total number of households in the U.S. grew by 7.6 million between 2006 and … Continue reading

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Ask Regina

Q. If a certificate of insurance has been issued and later a notice of cancellation is issued for non-payment, does a notice of cancellation have to be sent to the certificate holder? A. If the policies are endorsed with the endorsements that … Continue reading

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Sharpen Your Soft Skills with IIAT’s Online, On-demand Customer Service Training

Technical expertise is essential in the insurance business, both as a competitive differentiator and for agency E&O loss control. Likewise, customer service skills are just as essential. The insurance business is a highly-intangible service and sometimes the only way customers … Continue reading

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The Hill Newspaper Names Big ‘I’ Leaders Among Top D.C. Lobbyists

The Hill, a leading political newspaper, has named Bob Rusbuldt, Big “I” president & CEO, and Charles Symington, Big “I” senior vice president of external, industry and government affairs, among the top trade association lobbyists in Washington, D.C. The Hill … Continue reading

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Ask Regina

Q. We have a carrier that is making a charge on a homeowners policy for “Recoupment Fee Volunteer Rural Fire Department Assistance Program.” What is this charge? A. Section 2007.001 of the Texas Insurance Code provides for an assessment for rural … Continue reading

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Using Images to Build Shared Connection Among Your Agency Team

For the past couple of years, we at IIAT have used image exercises to build culture and reinforce shared vision, purpose and values. The use of images helps people connect with ideas and each other on an emotional level. When … Continue reading

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Texas House Speaker Straus Announces He Will Not Seek Re-Election

Earlier today, Speaker Joe Straus announced that he will not be running for re-election to the Texas House of Representatives at the end of his term, and therefore, will not return as Speaker of the House. In a statement announcing his decision, … Continue reading

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When Tomorrow Never Comes: The Challenge of Business Continuity Planning

Agents ‘of a certain age’ will recall Popeye cartoon character “Wimpy” and his perpetual promise: “I’ll gladly pay you Tuesday for a hamburger today.” Devoted viewers also recall, though, that Tuesday never seemed to arrive. Looming on the horizon for many of us … Continue reading

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Registration Now Open for the 55th Annual Joe Vincent Management Seminar

Registration is now open for the biggest insurance management event in Texas — IIAT’s Joe Vincent Management Seminar! For 55 years, agency owners, managers, and producers have convened in Austin to explore the latest agency management concepts and techniques. January 28-30, 2018 … Continue reading

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