Tag Archives: Customer Experience

Insurcon 2019 Preview: The Difference Between Customer Service & Customer Experience

By Kelly Donahue-Piro Agency Performance Partners, President Agency Appeal, Co-Founder When I first got into the insurance space I remember many agency owners telling me the same thing: “We give good customer service.” I started thinking, if everyone gives good … Continue reading

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ACT Launches Customer Experience Website

The Agents Council for Technology has launched a new Customer Experience Planning Website. This interactive online resource is designed to help agents understand the customer experience lifecycle and leverage technology to achieve the ease of doing business consumers expect. The site explains … Continue reading

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