Tag Archives: customer service

The 2020 Vision – Are Your Team’s Business Skills Ready?

In 2017, the word “disruption” became part of our daily lexicon. Whether it builds fear or intrigue, “disruption” certainly creates an awareness that change is constant. We try to envision what the new insurance agency will look like and how … Continue reading

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Sharpen Your Soft Skills with IIAT’s Online, On-demand Customer Service Training

Technical expertise is essential in the insurance business, both as a competitive differentiator and for agency E&O loss control. Likewise, customer service skills are just as essential. The insurance business is a highly-intangible service and sometimes the only way customers … Continue reading

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