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Tag Archives: Kelly Donahue-Piro
Insurcon 2019 Preview: The Difference Between Customer Service & Customer Experience
By Kelly Donahue-Piro Agency Performance Partners, President Agency Appeal, Co-Founder When I first got into the insurance space I remember many agency owners telling me the same thing: “We give good customer service.” I started thinking, if everyone gives good … Continue reading
Joe Vincent Preview: Making 2019 Ridiculously Amazing
If you are attending the Joe Vincent Management Seminar, Jan. 27-29, you are clearly committed to making 2019 your agency’s best year ever! The insurance industry is changing, and educating yourself on the best practices has to be a top … Continue reading
Posted in Events, Uncategorized
Tagged Joe Vincent Management Seminar, Kelly Donahue-Piro
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Joe Vincent Management Seminar Preview: Why Isn’t Every Service Call a Sales Opportunity?
Trick question! Every service call is a sales opportunity! It’s just a matter of whether or not you are taking advantage of the opportunity. Without getting into a whole sales theology debate, it should be pointed out that basic sales … Continue reading
Posted in Events, Sales & Marketing
Tagged Joe Vincent Management Seminar, Kelly Donahue-Piro
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