Tag Archives: Kelly Donahue-Piro

Insurcon 2019 Preview: The Difference Between Customer Service & Customer Experience

By Kelly Donahue-Piro Agency Performance Partners, President Agency Appeal, Co-Founder When I first got into the insurance space I remember many agency owners telling me the same thing: “We give good customer service.” I started thinking, if everyone gives good … Continue reading

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Joe Vincent Preview: Making 2019 Ridiculously Amazing

If you are attending the Joe Vincent Management Seminar, Jan. 27-29,  you are clearly committed to making 2019 your agency’s best year ever! The insurance industry is changing, and educating yourself on the best practices has to be a top … Continue reading

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Joe Vincent Management Seminar Preview: Why Isn’t Every Service Call a Sales Opportunity?

Trick question!  Every service call is a sales opportunity! It’s just a matter of whether or not you are taking advantage of the opportunity.  Without getting into a whole sales theology debate, it should be pointed out that basic sales … Continue reading

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